Automate. Send exceptions to the right person before work gets stuck.. Route failed, risky or important workflow events to the right person or channel instead of letting automation silently stop.. FORGE + ONTRE. Escalate exceptions from workflows. Route important events to people or channels. Continue or stop a process based on the escalation outcome. Workflows. Approvals. Connected channels. Voice. AI can identify when an automated path needs human attention and prepare the context for review.. Escalation types, channels, timing and recipient rules stay under workspace policy.