Communicate. Know who you are talking to across every channel.. Resolve people and contact details across channels so messages, calls and follow-ups stay attached to the right person.. ONTRE. Resolve contacts across supported communication channels. Keep channel identities connected to one person or business context. Use the right contact details when workflows need to reach someone. Connected channels. Voice. Customer outreach. Workflows. AI can use contact context to choose the right channel or prepare a relevant follow-up.. Contact access follows workspace permissions and communication policy.